Privacy Policy

At DIPTAIT (দীপ্ত আইটি), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at diptait.com.bd or use our services. Please read this policy carefully. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you use our website. This includes:

• Personal Information: Name, email address, phone number, and company name when you fill out our contact form, request a quote, or communicate with us.
• Project Information: Details about your project requirements, business needs, and technical specifications shared during consultations.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Device Information: Information about the device you use to access our website, including device type, screen resolution, and language preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To deliver and manage our web development, app development, and IT services.
• To send you project updates, invoices, and service-related communications.
• To improve our website, services, and user experience.
• To analyze website traffic and usage patterns to optimize performance.
• To comply with legal obligations and protect our rights.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function properly, such as session management.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve content and performance.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Services

We may use third-party services for analytics, hosting, payment processing, and communication. These services may collect information in accordance with their own privacy policies. Third-party providers we may use include:

• Vercel: For website hosting and deployment.
• Supabase: For backend services and database management.
• Google Analytics: For website traffic analysis.
• WhatsApp / Email Services: For client communication.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Contact Form Data

When you submit a message through our contact form, we collect your name, email, phone number, and message content. This information is used solely to respond to your inquiry and discuss potential project requirements. We retain contact form submissions for a reasonable period necessary to fulfill the purpose for which they were collected. You may request deletion of your contact form data at any time by emailing us.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: DIPTAIT (দীপ্ত আইটি)
• Email: business@diptait.com.bd
• Phone: +880 1891 656488
• Location: Dhaka, Bangladesh
• Website: diptait.com.bd